Degree Date


Document Type

Dissertation - Public Access

Degree Name

Ed.D. Doctor of Education

Academic Discipline

Community College Leadership

First Advisor

Dennis K. Haynes

Second Advisor

Judah Viola

Third Advisor

H. Catherine Miller


This qualitative case study explored the process that the Illinois Community College Board (ICCB) undertook to evaluate their statewide Program Review system and the modifications that were implemented based upon that evaluation. Data was collected through interviews with members of the Task Force that undertook the review and recommended the changes to the system. Extant documents that were used by the Task Force further enriched the findings and analysis which was done through the lens of the Baldrige A-D-L-I (Approach, Deployment, Learning, Integration) Process Evaluation rubric. Although the steps taken through the work of the Task Force seemed to align well with the A-D-L-I rubric, due to decreased staffing and limited resources at ICCB, an on-going and more robust system to assess the Program Review system was not built into the modified system. Therefore, the improvements appeared to be a more limited improvement event rather than facilitating on-going, continuous quality improvement of the Program Review system.




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