Degree Date
6-2026
Document Type
Dissertation - Public Access
Degree Name
Ed.D. Doctor of Education
Academic Discipline
Educational Leadership
First Advisor
Dr. Lori Butler
Second Advisor
Dr. Carla Sparks
Third Advisor
Dr. Amanda Sheets
Abstract
This study examined the perceptions of online graduate students regarding the accessibility and usefulness of support services (Online Academic Advising, Online Technical Support, Online Counseling Services, Online Library Resources, and Online Career Services) at a Historically Black College and University (HBCU) in the southern United States. The study aimed to examine the attitudes of online students towards these support systems and to determine whether these attitudes played a role in their learning process. The primary research question was: What is the relationship between the accessibility of support systems and students' perceptions of those support systems in online graduate programs at the HBCU under study? The study used a mixed-methods design with data from a survey that had both closed-ended and open-ended items. The findings indicated that two support services, Online Career Services and Online Counseling Services, were the least accessible and useful of the support services. Recommendations included, but were not limited to, that the college implement changes identified and solicit regular feedback from students.
Recommended Citation
Ivery, April, "The Perception of Students toward Post-Pandemic Online Graduate Programs at a Historically Black College & University (HBCU) in the South" (2026). Dissertations. 1018.
https://digitalcommons.nl.edu/diss/1018
Included in
Educational Assessment, Evaluation, and Research Commons, Educational Leadership Commons, Educational Methods Commons, Higher Education Commons, Online and Distance Education Commons